From opening an account to making a withdrawal — this is your go-to resource for everything on hbaazi. You'll find answers to most of your questions right here.
Average resolution time: under 5 minutes
Categories
Choose a category to go straight to the relevant guide
Everything about opening a new account, KYC verification, password resets, and managing your profile.
How to deposit and withdraw via Mobile Pay, Nagad, and Rocket — including limits and processing times.
How to place bets, understand odds, use live betting, and cancel a bet.
Information on claiming bonuses, meeting wagering requirements, receiving cashback, and referrals.
Issues with installing, updating, crashes, and performance on Android and iOS apps.
Everything about VIP tiers, the points system, exclusive perks, and Diamond membership.
Account security, two-factor authentication, suspicious transactions, and fraud reporting.
Limit settings, self-exclusion, recognising problem betting, and where to get help.
Contact
If you can't find a solution yourself, our team is always ready to help
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Detailed guides on the most frequently asked topics
Go to hbaazi.click and click the "Register" button.
Enter your Bangladeshi mobile number — using your Mobile Pay/Nagad number will make deposits easier.
Verify using the 6-digit code sent to your number.
Use a strong password — mix letters, numbers, and special characters.
Deposit a minimum of ৳300 and receive a 100% welcome bonus.
Click the "Forgot Password?" link.
Enter the mobile number registered to your account — your OTP will be sent there.
Type the code sent to you via SMS. If you don't receive it, you can resend after 60 seconds.
Enter your new password twice and save. You'll be logged in right away.
Log in via the app or website, then go to "Wallet" → "Deposit".
Select Mobile Pay as your payment method.
You can deposit anywhere from ৳300 minimum up to ৳50,000 maximum.
Send payment to hbaazi's Mobile Pay number and provide the transaction ID.
Your balance is usually credited within 5–10 minutes. If it's taking longer, please contact support.
The minimum withdrawal amount is ৳500. Your account balance must be at least this amount to withdraw.
Withdrawals to Mobile Pay/Nagad/Rocket typically process within 30 minutes to 2 hours.
Identity verification (KYC) must be completed before your first withdrawal — it's a one-time process.
Bonus funds cannot be withdrawn directly — you must meet the wagering requirements first.
From the homepage, select cricket, football, or any sport you prefer.
From the upcoming matches list, click on the match you want to bet on.
Each team has a number next to it — higher odds mean higher risk, but a bigger potential payout.
Click on your preferred odds and they'll be added to your bet slip.
Enter your stake amount and click the "Place Bet" button.
In live betting, odds change every second. If you spot good odds, don't hesitate — place your bet.
Use live stats and scores to guide your decisions — look for which team has the momentum.
Split your stake across multiple smaller bets instead of putting it all on one match. That's the strategy experienced bettors swear by.
Bets generally cannot be cancelled once confirmed. Make sure to review everything carefully before placing.
Open a new account — every new account is automatically eligible.
Deposit a minimum of ৳300 to activate your 100% bonus.
Keep the "Welcome Bonus" option enabled when making your deposit.
Place bets totalling 5x the bonus amount — after that, you can withdraw your funds.
Get 10% cashback on your net weekly losses — credited automatically.
Refer a friend — when they make their first deposit, you'll receive a ৳200 bonus.
Special promo offers drop during Eid, Puja, and the World Cup — keep your app notifications turned on so you don't miss out.
As you move up VIP tiers, you unlock exclusive bonus offers not available to regular members.
It's natural to have questions when using an online betting platform — whether you're new or a returning user. hbaazi's help centre is built for everyone. Here, we've aimed to present solutions to the most common issues in the simplest way possible.
One small snag can throw off your whole experience. A stuck deposit, a forgotten password, a bonus that hasn't arrived — these things can happen at any time. hbaazi wants you to get answers right away, not wait around for hours.
Login failures, missing OTPs, suspended accounts — most players run into these at some point. In most cases, the cause is straightforward: a wrong password, a mobile network issue, or a pending KYC verification. hbaazi's Help Center has a dedicated guide for each of these problems.
Many users feel uncertain about KYC and identity verification. In reality, it's there to protect you — to make sure no one else can withdraw from your account. Simply upload a photo of your National ID or passport, and approval usually comes within 24 hours.
If you made a deposit but it hasn't shown up in your balance, don't panic. First, check your Mobile Pay/Nagad transaction history to confirm the payment actually went through. If it did, grab the transaction ID and contact support — it's usually resolved within 15–30 minutes.
Withdrawals tend to take longest the first time around, since KYC verification is required. After that, processing is much faster. During Ramadan or festive periods, there may be some extra delay as the support team handles higher volumes.
Odds are the most common point of confusion for new bettors. hbaazi uses decimal odds — for example, odds of 1.85 mean that a ৳100 bet returns a total of ৳185 if you win (a profit of ৳85). In live betting, odds shift from moment to moment, so you need to act fast.
Many players wonder whether a bet can be cancelled after it's placed. In most cases, the answer is no — once confirmed, a bet cannot be changed. So take a moment before placing one, and double-check the odds and stake.
Hbaazi's self-help guides resolve most issues on their own. But sometimes you need to speak with someone directly — in that case, live chat is your best option. Feel free to write in Bangla; there are Bangla-speaking agents on the team. If you reach out by email, the more detail the better — include a description of the issue, any screenshots, and the mobile number linked to your account for a faster resolution.
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FAQs
Straight answers to the most frequently asked questions